All documents must be verified and checked by specially trained staff. Find out more about our documentary requirements here.Ī Customer Service Hub Agent can confirm if supporting documents have been received but they cannot tell you if they are correct. If we ask for further documents, the estimated issue by date will change based on when these are submitted to the Passport Service. Please note that a Customer Service Hub agent won't have any additional information available if your application is progressing in line with our current turnaround times. Please use the tracker if you are looking for an update on the progress of your application. The online tracker is the fastest way to check on the progress of your application. Please note that calls may be recorded for training and quality control purposes. The Customer Service Hub can be contacted at +353 (Passports) or +353 (Foreign Birth Registration) or you can chat with a Hub agent via the WebChat service. Agents are available through our phone and webchat services from Monday to Friday, 9am to 4.30pm. ![]() The Customer Service Hub helps thousands of customers every week who are applying for their Passport or for Foreign Birth Registration. ![]() Get a resubmission link Customer Service Hub You will receive an email with a new link within 2-5 working days of your request. If the link sent to you has expired, you can request a new link here. The Passport Service will communicate this request through an email, which will contain a link to help you submit what is required. The Passport Service may ask you to resubmit a photo, consent form, witness form or other additional supporting documents to help us process your application.
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